NY Public Service Commission–licensed ESCO
Buy Energy Direct
Request a Quote
Customer care

We're here
when you need us.

For existing Buy Energy Direct customers. Reach your account team about billing, contracts, renewals, account changes, or any service question. New customer? Use the Request a Quote form instead.

Existing customers

Talk to your
account team.

Already on supply with Buy Energy Direct? Use this form to reach customer care about billing, your contract, renewal options, account changes, or anything else. A New York–based account manager replies within 1 business day.

Phone
(212) 680-4253 1-877-799-3637 (toll-free)
Mon–Fri, 9am–5pm ET
Headquarters
68 35th St, Suite B640, Brooklyn, NY 11223
Service emergency?

For outages, gas leaks, or any service emergency, contact Con Edison immediately at 1-800-75-CONED (1-800-752-6633). The local utility owns emergency response.

Customer care

Existing customers
What can we help with? *

For service emergencies, call Con Edison at 1-800-75-CONED. For all other account matters we respond within 1 business day.